Política de reembolso
At URSINES, we want every customer to enjoy their shopping experience. If your purchase does not meet your expectations, you may request a return within 7 days after delivery.
Returns
To be eligible for a return:
* The return request must be submitted within 7 days of delivery.
* The product must be unused, in original condition, and include original packaging and accessories.
* Proof of purchase is required.
To request a return, please contact our customer support team with:
* Order number
* Reason for return
* Photos or videos (if applicable)
Our team will review your request and provide further instructions.
Return Shipping
Customers are responsible for return shipping costs unless:
* The item arrived damaged.
* The wrong item was received.
* The product has a verified quality issue.
Refunds
Once your return is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Damaged or Defective Items
If your item arrives damaged or has a quality issue, please contact us within 7 days of delivery and provide photos or videos showing the problem. We will review the case and provide an appropriate solution.
Contact Us
URSINES Customer Support
Email: chayehao@outlook.com
Thank you for choosing URSINES. We are committed to providing quality products and a positive customer experience.